I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Absolute shambles of a company and I will never deal with them again. Technician provide a very comprehensive report and video. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. Rang to book car in for emissions problem, fitted me in first thing next morning. Apparently car needed almost 3000 of work. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. My car was in on 4th April for a recall. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. New cars have been difficult to obtain and delays have happened. Top service. I was regularly kept up-to-date with the progress of my service. No, response. Huge thanks to Ellie, initially, and lastly to Steve and Paul. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Verification can help ensure real people write reviews about real companies. Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. No one could find the fault except these guys. Hi,Thank you so much for taking the time to review your experience with us. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Best wishes, Customer Services. Clearly they are getting too big a basic wage if they can afford to throw business away. No management, no leadership and the service reception is ran by people who know nothing about cars. Exclusive retail offers across the range. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. A range of videos can also be found on the Stratstone YouTube channel. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Top service. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Anyone can write a Trustpilot review. Jamie at service reception desk very helpful too. Do you agree with Stratstone - MINI Leeds's star rating? We are absolutely thrilled that you have rated us so highly! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Top service. Discover the new BYD ATTO 3 as we explore its features, design and practicality. We are absolutely thrilled that you have rated us so highly! Date of experience: 03 March 2023 The branch is always available for any assistance that you may need. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Very professional & efficient service. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. I changed my mind several times of which I wanted. It goes against our guidelines to offer incentives for reviews. He showcased Stratstone Mini very favourably. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Its probably my ultimate car and will no doubt see me out. Very professional, friendly and very informative. You can unsubscribe from this at any time. Check out what 123 people have written so far, and share your own experience. MINI Leeds - Stratstone Won't bore everyone with the finer. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Courtney Stratstone Mini. Companies can ask for reviews via automatic invitations. Jamie at service reception desk very helpful too. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Hi Dawn,Thank you very much for 5* review! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www The friendly attitude, professionalism and patience of Rhiannon was much appreciated. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Claim your profile to access Trustpilots free business tools and connect with customers. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. I was regularly kept up-to-date with the progress of my service. We never felt under pressure, and were offered a very reasonable price. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Date of experience: 08 December 2022 Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Hi Anna,Thank you very much for 5* review! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Very professional, friendly and very informative. Holly was a new member of the sales team & in our opinion a great credit to the company. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Would 100% recommend this dealership. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Wont be buying from them again ever. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I challenged this and have since just been ignored. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. We value your feedback and take pride in providing the best possible customer service! I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Very knowledable reception staff took very good care of me. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Do you agree with Stratstone - MINI Leeds's TrustScore? Find out how we combat fake reviews. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Lady very helpful on the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. . We value your feedback and take pride in providing the best possible customer service! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. For complete peace of mind, rely on an Approved MINI Service Centre. Thank you for taking the time to leave us your rating!Customer Services. I am very pleased you are satisfied with your visit! Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Awful experience and takes away the joy of owning a nice car. Check out what 106 people have written so far, and share your own experience. Politics latest updates: Union leader Pat Cullen says nurses are pushed I will never use Stratstone Mini again. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Stratstone MINI - | Facebook Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Best wishes, Customer Services. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. They think we customers ate stupid!! Great communication. Used MINI Cars For Sale - Stratstone Took just one week from first visit to home delivery. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Took just one week from first visit to home delivery. Lovely courtesy car clean and well presented. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Companies can ask for reviews via automatic invitations. Booked a MOT online a week ago with Stratstone BMW Leeds. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. They kept it overnight so they could listen to it cold start and fixed the problem that day. Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! Situated on Gelderd Road. Find out all the latest automotive industry, manufacturer and Stratstone related news here. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Our Team Stratstone Manchester | Ferrari Dealer Exhaust was making a very strange noise. Verification can help ensure real people write reviews about real companies. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Got a call 12 hours before the appointment to be told they hadn't got the booking. Lovely courtesy car clean and well presented. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Sam Mellor posted on LinkedIn Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Would highly recommend & would return in the future. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Took my Mini for its yearly service. 2023 Trustpilot A/S. No one could find the fault except these guys. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Stratstone MINI - Posts | Facebook I will never use Stratstone Mini again. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Would definitely recommend to anyone. He showcased Stratstone Mini very favourably. We are absolutely thrilled that you have rated us so highly! Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. Took just one week from first visit to home delivery. Customer Services, Simply excellent throughout. Would 100% recommend this dealership. Collected the car today after he got it sorted in record time. Friendly, helpful and knowledgeable staff as always. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Contact the Ferrari Dealername and meet the Ferrari team. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Thank you for taking the time to leave us your rating!Customer Services. Michael went above and beyond to make sure I was happy. I was dealt with by Ellie who was excellent and the whole process went smoothly. Will definitely get my next bmw from here ! I am very pleased you are satisfied with your visit! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. . Companies can ask for reviews via automatic invitations. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. He and is colleague looked after us throughout the sale. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot It meant we could put the car through its paces under conditions pertinent to us. It goes against our guidelines to offer incentives for reviews. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . It goes against our guidelines to offer incentives for reviews. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. The car is gorgeous and the service was second to none! Technician provide a very comprehensive report and video. We value your feedback and take pride in providing the best possible customer service! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Anyone can write a Trustpilot review. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. We also ensure all reviews are published without moderation. stratstone mini leeds meet the team. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Once you have purchased you car, for some reason you are passed onto a handover person . He showcased Stratstone Mini very favourably. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. It meant we could put the car through its paces under conditions pertinent to us. Thank you to the whole team there for their patience and help, especially to Nathan B! Would 100% recommend this dealership. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Best wishes,Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. We hope to be of service to you again! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Will certainly deal again. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Suggested companies are based on peoples browsing tendencies. Best wishes,Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stratstone MINI - Stratstone MINI Leeds are very pleased | Facebook | Read 21-40 Reviews out of 110. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". Jamie at service reception desk very helpful too. We value your feedback and take pride in providing the best possible customer service! Now raised with Pendragon. We value your feedback and take pride in providing the best possible customer service! Occasionally we will send out newsletters promoting our offers and discounts. I was dealt with by Ellie who was excellent and the whole process went smoothly. We use dedicated people and clever technology to safeguard our platform. Excellent service from Chloe in the service department and the technician. We are a returning customer of Stratstone Mini. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Date of experience: 20 February 2022. Little gestures go such a long way. The branch is always available for any assistance that you may need. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Very professional, friendly and very informative. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. All rights reserved. I can see we would have a poor relationship if I bought a car from this dealership. So I could also get my MOT completed on the same day. The car was prepared perfectly so couldnt be happier. Thanks again!Customer Services. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call.
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