When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. If it's a low-cost selling process you're looking for, Vinted is likely the better option. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. You can do this up to 180 days after the purchase. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Head Office. Will Depop ban my store for using Sales Bot? I am suppossed to let.him have all.of this equipment for free? So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. If they reject, the dispute will be escalated to the Depop Support Team. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Provide evidence that the claim is false and that you qualify for Depops seller protection. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Depop allows you to send and receive money by linking your PayPal account. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. How does paypal know that what you received back isn't what you sent? If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Each user has 180 days to request a refund via Depop. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Depop is like a hybrid of Instagram and ASOS marketplace. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. It all hangs on whether paypal agree that the transaction was unauthorised. Quick Answer: How To Issue A Refund On Depop - BikeHike I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Discover what an Etsy scam looks like, and how to protect yourself. Keep your cool and stay professional. Ah that's brilliant thank you so much, you've put my mind at ease!! I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Click the Refund this payment button that appears under the total. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. PayPal provides buyers with 180 days to open up a dispute about a transaction. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. How to avoid common Depop scams and fraud while selling on this popular marketplace! Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. You can now refund users in app. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. How to Sell on Depop - A Beginner's Guide - shift4shop Here we will explain the return and refund process for Depop and how to avoid them in the first place! However, all purchases done outside of this are at your own risk. Assign value in a principled manner. sold an item for 150 and going to revieve 130 smh. Click the Issue Refund link. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. How do I refund a buyer? - Depop help GB i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Abusive behaviour or harassment toward other Depop users or staff. This app is also very well-suited to those looking for vintage pieces and the latest trends. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Can anyone help me? Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Depop Payments refunds Log in to the Depop app. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Kudos / Solution appreciated. 1999-2023 PayPal, Inc. All rights reserved. I know it definitely isnt damaged and he definitely isnt blocked from my side. If they accept, the dispute will be closed. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. What Is Buyer Protection and Why Do I Need It? - MUO You lost any seller protection by sending to another address than the paypal registered address of the buyer. The best trick to selling fast with confidence is cross-listing. Related:Common eBay Scams to Be Aware Of. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. This application is not endorsed or certified by Depop, Inc. Log into your PayPal account. Mention relevant aspects of the transaction such as dates and place of delivery. List Your Items on Depop. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Additionally, Depop is a great platform for finding vintage fashion. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Through the Depop website. We may suspend an account for any of the following reasons: Prohibited Items. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). That's so bad, the other person must know exactly what they have done. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. How do I refund a buyer who paid with Depop Payments? All purchases made through the Depop BUY button are covered by Buyer Protection. Today, Vinted is a popular thrifting app with millions of users. This application uses the eBay API but is not endorsed or certified by eBay, Inc. 1999-2023 PayPal, Inc. All rights reserved. Payment is made via the Amazon.com website. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Does anybody know if I will get my 90 back? So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. For purchases made via the main Buy button, Depop charges a 10% fee. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Vinted, on the other hand, came about in 2008 in Lithuania. Leave the Archive. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". I'm also going through the same thing. Unfortunately, fraud and criminal activity does still occur on PayPal. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Almost 10 thousand dollars! Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. How to Handle Depop Returns and Refunds - blog.vendoo.co If you dont receive your money or goods youll have no cover and will be left out of pocket. By browsing this website, you consent to the use of cookies. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! How to Buy Online Safely, Securely, and Confidently. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Temper your approach. Buyers want authenticity and transparency. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. The full terms and conditions are covered in the eBay Money Back Guarantee policy. He came and tried it. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Depop has buyer and seller protection that covers all transactions made within the app. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. All you need to do is make sure your buyer returns the item using tracked shipping. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. But how do these two apps differ, and which should you use? I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Is it likely that I'll win my money back without the screenshots attached? If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Confirm the amount and click Submit. The seller doesn't fulfill their return policy as stated in the listing. Select Selling > Refund Depop fee. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. About Depop. This application is not endorsed or certified by Grailed, Inc. A week later they have opened a dispute saying this was an unauthorised payment? These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. The app is popular in countries across Europe, such as France and the UK.
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