WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Your booking and ticket must reflect your first and last names only. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. Register here Looking for inspiration? Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 9 will become payable and we will retain the deposit paid. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. Cookie statement | The new traveller must ensure that they have their own insurance in line with these Booking Conditions. View and Amend My Booking | Virgin Atlantic Privacy policy | This flight will be operated by our partner, Delta, and will occur daily. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Changes to terms and conditions 6. You will be charged 100% of the price of all part-used components. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. For a 7 night holiday please search for 8 nights. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. Key terms Read more. Most countries now require passports to be valid for at least 6 months after your return date. (iii) ensure that the group or any members of the group comply with all relevant laws. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD We will have no further obligations to you and/or the members of your booking and will not be liable for any damage, loss, refunds expenses, or other costs incurred by you or the members of your booking as a result, including, without limitation, any return travel arrangements, the costs of cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to feedback.backhome@virginholidays.com; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Website bookings must be cancelled in the first instance by calling our Customer Service Centre and subsequently applying for a refund, within the 24 hour time frame. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining Travellers will receive all essential information about the package before concluding the package travel contract. to Know: Cancelling Virgin Atlantic Awards FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. Certain rates, e.g. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. Terms and conditions | Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Car However you cannot transfer the ticket to another person. 8.1. Most changes are insignificant and will be advised at the earliest possible date. 13.1. 7.6. We try to ensure that information contained on this Web site is accurate and up to date. Requirements change on a regular basis (including the length of time it is likely to take to obtain the appropriate passports and visas) and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK. More information is availablehere. Refunds | Conditions of carriage | Policies - Virgin Atlantic 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. Is my holiday still going ahead as planned? Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via 7.3. Pregnant women may be required to provide medical documentation confirming fitness to travel. Minicom number: 0844 209 0747, If youre overseas, contact your local Virgin Atlantic Reservations Office:Tel: +44 (0) 344 209 7777 20.2. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. 2. We continue to review this and working to open up these options to more customers. The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points. cancel With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). accommodation only), the financial protection referred to above does not apply. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to departure. 7. If You Change your Booking 7.1. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. Send us an email and we'll get back to you as soon as possible. Canadian tariffs. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. Lets get started. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. Local Excursions/Activities/Events/ Resort Credits. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. 1.2 In these booking conditions references to "you" and "your" means the first named person on the booking (the lead name) and all persons named on the booking (including anyone who is added or substituted at a later date) and any one of them, as applicable. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Please also see clause 14 below. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. This in turn may make it difficult for you to book other airline tickets. No licence is granted in respect of those intellectual property rights; and. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. 12.4. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you.
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