#CelebratingExcellence . Ultimately we want to use the completion of a #GREATix to share great practice. The Newcastle Upon Tyne Hospitals NHS Foundation Trust hiring Benefits "Some time later I find myself holding responsibility for locally managing the incident reporting system Datix. The #TeamMKUH brand was a result of a staff idea at the Event in the Tent. We've built on the example of . Excellence Reporting (Greatix): Creating a Different Paradigm in more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. Here are two examples to inspire you. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. Please get in touch if you have any questions or comments. We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. The Academy of Fabulous Stuff is where I first read about the idea of a GREAT-ix and the Learning From Excellence initiative. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. Back to top of page year we received over 2000 Greatix entries showing the good work our staff do. Newcastle Hospitals NHS Foundation Trust We all know how to provide feedback when things go wrong: Datix it! Dame Jackie Daniel, Chief Executive Officer at Newcastle Hospitals Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have done and provide more information on how we have gone about it. An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. PDF Blood Transfusion Newsletter - Newcastle Laboratories (PDF) EXCELLENCE REPORTING (GREATIX): CREATING A - ResearchGate 30 Sep 2022 20:41:13 Pferde beim decken mit einer menschlichen frau - Issuu GREATix: Improving culture, wellbeing and patient safety through Get quick answers from Restaurant Maximilian's staff and past visitors. This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. improve the staff experience on specific issues relating to each network. At the momentwerein theinitialphase, which is for ambulance staff. Ambulnz Community Partners' Post - LinkedIn It made me sad. PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust East Midlands Emergency Medicine Educational Media, Royal College of Emergency Medicine (RCEM), Royal College of Paediatrics and Child Health (RCPCH). Please be reassured that we are doing everything we can to ensure patients are receiving safe care we are as prepared as possible but this is still going to be an exceptionally challenging time. Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. This world of incident reporting offers the user a warped view on how we operate. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. % Our form is 8 questions, most of which are things like name, station, do you want to remain anonymous etc. Read more about our cookies, data and privacy. I would question norms and why they were norms. Members of the Royal College of Nursing (RCN) have joined the . EXCELLENCE REPORTING (GREATIX): CREATING A DIFFERENT PARADIGM IN IMPROVING SAFETY AND QUALITY D Sinton 1, G Lewis 1, D Roland 2, 3 Abstract Objectives & Background The NHS safety culture predominantly focuses on negative events with staff being encouraged to report incidents via online tools such as IR1 or Datix. St George's related links. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. This could be for anything. The link address is: All submitters of the form receive an automatic email thanking them. Newcastle Hospitals become first in the UK to use climate-friendly gas and air during labour Newcastle mum, Kaja Gersinska, is the first person in the UK to . stream Does this restaurant offer table service? Submit a . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. To read more about the event, please click here. G123(P) Greatix: the first year experience of an excellence reporting The bank holiday pharmacy opening times webpage will show which pharmacies are available and local NHS websites and social media channels will also have details of all opening hours over the holidays. Wellness, Massagen, Meditation, Reiki und alles rund um die Gesundheit erfahren! 4 0 obj It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent I would seek out new concepts and look at how I could embed them into what I was doing, my friends words and ethos resonating throughout, as she was never one to give up or shy away from something she believed in. "Build it and they will come and come they did. He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a Email this page I thinkthatsthe brilliant thing aboutGREATix. "On secondment to another area I used the same simple steps and introduced the concept of GREATix to a colleague who embedded it locally, the exec team were presented with the concept during accountability meetings and so the spread begins .. Let someone know about something they did that you appreciated, when a team worked particularly well, or when a pathway worked well by submitting a GREATix and if your Trust doesnt have a positive learning system then start one. This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. It shows real promise as an improvement tool. This has a detrimental impact on culture and wellbeing in a workplace. You could have it online, as we have done, but could have a box on the station with a sheet of paper that people could post. In healthcare we often focus our learning on what has gone wrong what happens when we focus our learning on what has gone well? This has a detrimental impact on culture and wellbeing in a workplace. Seminal papers. When you submit a GREAT-ix for a colleague they will receive a formal thank you letter for their portfolio and a postcard. This could be for anything. The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. As the frontline of the NHS in Scotland and with over 4500 members of staff, we provide an emergency ambulance service to a population of over 5 million people serving all of the nation's mainland. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. Greatix is our employee recognition scheme. Received - GREAT-ix Excellence in Healthcare EM3 . If you do need medical care and it's not life threatening, contact NHS 111 online or your nearest pharmacy. Sadly a lot of the learning from excellent practice is missed. We've built on the example of the EM3 team in Leicester and are proud to introduce GREATix! Milton Keynes University Hospital. It contains three important pieces of information: The nominee gets a personalised certificate to acknowledge their excellence, and the reports are shared throughout the Trust so teams and individuals can learn from each other. Want a quick and expert briefing on the biggest news stories? We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. This has the dual benefit of improving patient care and boosting staff morale by recognising when people have given that bit extra to ensure our patients are receiving the best care we can provide. RESTAURANT MAXIMILIAN'S, Geisenfeld - Tripadvisor Find out more about the origins of the initiative by watching his video. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. We've put some small files called cookies on your device to make our site work. Areas of potential development are then supported by the LFE QI team. Like most ambulance services, our crews are under a lot of pressure and can goextended periodsout of station. Both services will refer you for further treatment should you need it. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Submit a GREATix, (not just) a DATIX - Fab NHS Stuff At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. "Early on I stumbled across a concept of sharing learning from good work that was championed by Dr Adrian Plunkett and his now famous Learning From Excellence (LFE) movement, and this had been on the back burner and niggling away at me for some time. We all know how to provide feedback when things go wrong: Datix it! At the momentwerein theinitialphase, which is for ambulance staff. Kirchplatz 4, 85290 Geisenfeld, Bavaria Germany. Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make colleagues feel valued and appreciated. <> Depending on how this goes over the next few months we are planningon expandingit further. When theres so much going on, I know I need to become more intentional in my cheering on of others as it pays so many dividends Complete a North Mid Greatix | North Middlesex University Hospital In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. Newcastle Hospitals predicted a "significant impact" on services, including longer wait times and some treatments having to be rescheduled. All members of staff are able to put forward the work of others if they believe this is an opportunity that we can share. In the twelve months since its inception we have received 500 reports from a whole range of work areas within the hospital and across a wide variety of staff groups. As an improvement team we regularly review theGREATixthat aresubmitted. PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust Greatix is a system that gives staff the chance to recognise and learn when good things happen. From the amazing work going on in one department to improve patient care to the individual who consistently goes above and beyond, the staff awards are an opportunity for all staff and departments to be recognised. I thinkitsabout keeping the form simple. Listen to our latestpodcaststo find out What You Need To Know Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action. Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. For the best passle experience, we strongly recommend you upgrade your browser. Then it wasaboutthe communication process. Site map, North Middlesex University Hospital The system is accessible from a Trust computer or from any mobile device via their Trust login (thanks to great work by the Trust IT Team). Dr Nicky Calthorpe's story: "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett . Now $108 (Was $116) on Tripadvisor: KH Hotel, Geisenfeld. Greatix is our employee recognition scheme. Ben Watson is a Strategy Implementation and Quality Improvement (SIQI) Manager in the Scottish Ambulance Service. Crewe Road South, <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This site uses cookies to give you the best experience. Staff were looking at their peers and were celebrating good work and taking ownership of the ability to spread positivity in times that desperately needed it. We are looking for a committed, energetic and resilient . help shape and deliver our organisational strategy and policy. 2 were here. it can be as easy or as complicated as you want to make it. 1 0 obj Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. The link address is: https://www . Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. It needs to have a bit of momentum to showitsnot just a tick box exercise. The real benefits on moral and culture still have yet to be realised. An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. This is a structured approach to enable us to share the learning from the day-to-day excellence which is happening across the Trust. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. east midtown plaza privatization Home :: Northumbria Healthcare NHS Foundation Trust I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. Our staff networks will support a fairer and more diverse MKUHfor everyone. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. 2 0 obj This learning is then presented back to the organisation through forums such as our, The main challenges for us were taking the idea from a more static environment, such as a hospital, to a mobile healthcare service. July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). We MUST recognise the vital work our domestics & housekeeping colleagues do! endobj This year we received over 2000 Greatix entries showing the 3 0 obj Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have, about it. The Trust patient safety lead and the patient safety champions receive notification of all the submitted forms and look through them for areas to share learning with Appreciative inquiry conversations. Microsoft forms. Director of Childrens Nursing GREAT-ix We are unable to assist with parking permits. Newcastle Hospitals on Twitter: "Our 1st winner is Andrew Peattie who -led system where the feedback is not led by hierarchy. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. It is our hope that others can follow our example and develop their own or utilise our system. Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. #Hospitals #BeKind #NHS pic.twitter.com/KQlSUHKMvs, Pleased to announce the launch of @Scotambservice GREATix. No news is good news! Close Menu. Our research Platform? It was set up by Roy Lilly in 2015 to be a repository of inspirational ideas, The Academy is the place to share ideas about doing it right, boast about the good stuff and if you have a problem, the place to search for an answer.. Greatixes have been submitted and received by many different members of staff including consultants, junior doctors, nurses, domestic and administration staff. Examples may include positive patient outcomes following expert care or a staff member going out of their way to be helpful in some manner. Asitsa concept. This was an example of her pragmatism and view on so many things and an inspiration that would see me on a journey with ups and downs but guided by what was right. Read more about our cookies, data and privacy. One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. The only advice I have is to just get on and do it. Then it wasaboutthe communication process. I have 14 years experience working in administrative roles within the NHS, and for the last 9 years have been working in a system administrator and system manager roles with the Datix application, including Datix Rich Client, Datix Web and Datix Cloud IQ. spiegel buch islamischer staat die verbindung mit der remotesitzung wurde getrennt da bei der . Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. We will always be here to help those that urgently need treatment and care, in life-threatening situations, however, with high demand for services and reduced staffing levels we are expecting services to be disrupted and the public may see lengthy delays, particularly in the Emergency Department.. GREATix is a reporting mechanism for capturing positive feedback. You could have it online, as we have done, but could have a box on the station with a sheet of paper that people could post. We have now run this event twice and it has become a real highlight in the staff calendar, where new initiatives are developed and our ways of working are challenged so that we continue to provide an excellent level of service for our patients. Page 12 of 12 Find Out More The person or team the form is submitted about receive a thank you e mail and details of what the submitter saw which they thought was excellent. NEWCASTLE HOSPITALS Jul 2020 GREATIX AWARD from staff while redeployed to the COVID Screening pod. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning. Restaurant Maximilian's, Geisenfeld: See unbiased reviews of Restaurant Maximilian's, rated 5 of 5 on Tripadvisor and ranked #9 of 13 restaurants in Geisenfeld. Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. There were reports praising clinical practice, compassion, care, going above and beyond, for support and even for us the management team! St George's Hospital Yammer site. Publicity? Here's the version we use. More info available on @ sas pic.twitter.com/aMc74uZFw9, Copyright, Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. GREATix is a method of providing positive feedback about your colleagues for the things that mean something to you. NHS Horizons 2021. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Mum hails Great North Children's Hospital staff after son gets all clear NHS Lothian GREATix. offer a place to come together, share experiences and facilitate learning and development. It is an echo-chamber of incidents and near misses and at worst a platform that has become a substitute for peer to peer discussion and healthy challenge. Patient Safety Learning is registered as a charity with the Charity Commission Registration number 1180689. Results Over 350 Greatixes have been submitted in the first year of the project. With a little kick start from trusted allies, we started to recognise others work and soon the concept took off. All rights reserved. or phone: 01908 660033. The HTT meets monthly and reports to the Trust Hospital Transfusion ommittee. His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. We'd also like to use analytics cookies. If you have 25 detailed questions people are less inclined to complete it. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett. . Menu So, let's turn the table on Datix and start letting people know when they are awesome. This group is responsible for developing strategy for and monitoring compliance with policy. We look forward to reading your entries and recognising the excellence you highlight. Staff were opening up to the idea of saying Well done and the reports started to trickle in. EIRS cannot substitute for adult, professional relationships and communication that must be learned, nurtured, enabled, modelled and supported. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. GREATixis a reporting mechanism for capturing positive feedback. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Most of the details on the form prepopulate with staff details, making it easy to complete. Sign up for a new account in our community. Gateshead mum hails doctors and nurses of Great North Children's Hospital after six-year-old son gets all clear from cancer 2023 Patient Safety Learning. This learning is then presented back to the organisation through forums such as our learning from events and patient safety groups and can influence best practice, education and improvement projects going forward. while keeping it as simple as possible for staff to use. The form itself is already open to anyone and it can be used butwerecurrently only actively promoting this for Scottish Ambulance Service staff. Note: your question will be posted publicly on the Questions & Answers page.
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