If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. How do I change my delivery? You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. For help with your AXS order/account . All attendees must conduct themselves properly at an event. Enter in the correct address, and the package should be redirected to the right location. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. All photography, filming and other recordings of the event are PROHIBITED. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. In general, it is not illegal to keep a package that was wrongly delivered to you. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. For UPS, you can track the package and update the address from the tracking page. The AXS app no longer supports WiFi and this can cause your tickets not to appear. All applicable fees and charges will be disclosed prior to completion of your purchase. I did all of this. I have to make travel plans. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Hi I'm ********* from **. We recommend using one of the following browsers to access this site. If you are unable to find tickets or parking rights, please check back again. Upon further review I do not see where you were told that your refund was denied. Official USPS Change-of-Address Form At first, they needed the last 4 digits of the credit card I used. Yes, you can change your delivery address with UPS before the first attempt. After I gave them this information, I havent heard anything back in over a week. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. If the address cannot be corrected, the package will need to be returned. . Thank you for contacting AXS. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. You can also submit a Help Request Form on their website at www. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Please read this Agreement carefully, because it is a contract that affects your legal rights. ups. PROPER CONDUCT. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Next to the delivery address, click the down arrow . When were my tickets mailed out? 1. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Receive and Use Tickets - AXS Help Center Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Refunds can take 5-7 business days for the funds to be received. Thank you for contacting AXS. Thank you for your time and patience. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Price and availability of any ticket, product or service on the Service are subject to change without notice. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Click on Your Account. Tried changing the name on my AXS account from my ex, to mine. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). In these cases, customer service will attempt to contact you, using the information we have on file. Thank you for contacting AXS. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. Yes, police can investigate missing parcels. Postal Service. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. Copyright 1994- Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. You are solely responsible for making a purchase, based on the information provided on our Service. x, Footer.languageSelector.ja-jp.greeting How do I make changes to a delivery I have sent? Learn more about FedEx Delivery Manager. Latecomers may be seated at the discretion of Client or venue. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. BBB Business Profiles generally cover a three-year reporting period. I try to chat with people from AXS and they cant find mi transaction. A fee will be charged for additional requests. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. Whats the difference between a dust extractor and a vacuum cleaner? I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Any restrictions on transfer or resale will be communicated to you (e.g. If the package has already shipped, you can usually still update the address directly with the shipper. Exceeding these limits may result in cancellation of orders without notice. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. You should first check the address label on the package and see if it is the correct recipient. Sign in to your account on AXS.com or in the AXS app. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. For tickets to events located in Canada, the Service is provided by AXS Group Canada. By clicking Next, you agree to the AXS.com Terms and Conditions. I contacted *** and **** to no avail. Customer Reviews are not used in the calculation of BBB Rating. Venue/Event Specific Terms and Conditions. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. You can contact UPS directly to see if this is an option for you. You may also be linked to a third-party site, which is not affiliated with our Service. You can do this through the UPS website or by calling their customer service. I called AXS and waited on the phone for a long time - put on hold, etc. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. We act on your behalf, as seller, when listing or reselling tickets. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. PROMOTION RESTRICTIONS. What are the most common delivery methods? If buyers Payment Method provider does not remit payment, the transaction will be canceled. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. How can I check the status of my tickets to see if they have been shipped? Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. They will ask you to return the package to the sender. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. Yes, UPS does have a live chat feature. Get Shipping Help. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. 2. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. E-mail address is required to create an account. Delivery change requested refers to a request from a customer to change the details of their delivery. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. You can do this through the UPS website or by calling their customer service. 2. Click on Selling Info. Why? If the package still goes uncollected at that point, then the package will be returned to the sender. Find information on our most convenient and affordable shipping and mailing services. Changing the address on a UPS package is not something that you can do on your own. The tournament is in about four weeks in ********* **. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. You may be required to provide a signature in order to return the package. Coachella Valley Music and Arts Festival 4. Please review the purchase agreement linked in the email as well as the excerpt provided. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. After upgrading, members can use My Choice to manage these packages. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Get answers to product and service FAQs quickly, without having to make a call. Tried changing the name on my AXS account from my ex, to mine - Reddit AXS is not responsible for the acts or omissions of any venue or Client. If you have an account, log in to UPS.com and open your My Choice dashboard. Holder must possess a ticket to enter the property or venue listed on the ticket. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Absolutely ridiculous. UPS will generally attempt to deliver a package three times before returning it to the sender. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Learn more aboutFedEx Delivery Manager. Ticket Delivery. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. They shipped my tickets to the wrong address even after updating my address months before. Note that complaint text that is displayed might not represent all complaints filed with BBB. International Association of Better Business Bureaus. I am sorry that your package was received with the wristbands missing it is truly unfortunate. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. You may also need to contact your shipper, as additional compensation may be offered in some cases. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. I can understand the confusion on who is responsible in this matter. SAFETY AND SECURITY. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Thank you for contacting AXS. You are urged to review all pages displayed during your completion of a purchase. com/help. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. Dont see what youre looking for? This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Seller fees on the Service may vary. ADDITIONAL TERMS. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. You can try contacting them if you have any questions." If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Members are charged an additional fee for each confirmed 2-hour delivery window request. We notice that your web browser is out-of-date. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. Change My Address. Once you're signed in, select Accept Transfer. I did not approve a second charge they're impossible to get a hold of idk what else to do. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Create an AXS Coachella Fan account now or update your current AXS information here. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. Select Accept Tickets in the email you received from SeatGeek. Change a Delivery | UPS - United States Enter a transfer amount and select a transfer. I offered to pay for ***** over night but they refuse. I live in ******, **., over **** miles away. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. You can do it all in one place. So went to check my bank account and I was charge the $42 for the ticket. Be sure to inquire about the process for a return, as it can vary depending on the options available. You can access the help page through the main page and then look for the Chat with a Representative option. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Event date, time, talent, participants and rosters are subject to change without notice. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. We have updated our list of supported web browsers. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By: Author Olin Wade (Remodel or Move Stuff). I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. You should receive a confirmation after concluding your transaction. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Your phone is your ticket use the app at entry to get in. Thanks for signing up for the event guide! In addition, UPS My Choice members can use the Delivery Planner to request a hold. Please note that orders are processed only after a billing address and other billing information has been verified. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. I will not be using either Stubhub or AXS ever again. 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