So far I have only received a single response on 8th September stating that they will chase up the service for the data. When Croydon bins will be collected over the Christmas holidays In Croydon we are currently recycling 40%. provide you with a response by8 December 2021. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. A Hooker made this Freedom of Information request to Croydon Borough Council . Food waste is collected weekly, while general waste, paper and card, and plastics, glass and cans recycling all take place every fortnight. I note that it is now 5 weeks later, and have not had any update to this request. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Download [1]image --------------------------------------------------------------------------, DearA Hooker Lost property cannot be retrieved and will not be compensated. Births, deaths, marriages and citizenship, About the garden waste collection service, Change your garden waste collection address, Garden waste collection service terms and conditions, Pay for or renew a garden waste collection. Veolia, come (or dont come) when they choose anyway. has misdirected this e-mail; you must not use, disclose, copy, print or Bernard Weatherill House Your subscription covers the emptying of your bin only once on your collection day. If you are not content with the outcome of the Internal Review, you have Our local crews mean you get the benefits of specialised local knowledge. Installation date Run by Volunteers and powered by Alaveteli. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. Contact us today if you want to change your waste collections. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). 3.5. To learn more and sign up for the service visit the council website. For more information about Canterbury-Bankstown's residential waste and recycling services. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. the following: Thank you for your response to my FOI request from 2nd August, and the DearA Hooker There have been reports of garden walls being damaged by crews pulling the bins over them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. Bin Serial Number 5.3. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. I am 5.2. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. Is what has happened so bad that you want that person to lose their job? support colleagues may be working from different locations. We provide commercial Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre Croydon is big, busy and constantly changing. 6.11. 15.2. (05798215). After creating a waste management plan for your business, our collections will be reliable and regular. Report a missed bin collection Check your council's website to report a missed bin collection. Mayor Jason Perry says . We are responsible for the cleaning of over 2,678 streets in Croydon. Food waste collected. Paper and Card collected. General Waste MISSED ????? The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. Existing customers the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. I believe there was a team looking at the My Account and report it stuff. Should you have any difficulties with reading the spreadsheet kindly Please contact the Council via your www.croydon.gov.uk/myaccount to report the problem after 10pm on the day of the collection and within 2 working days of your collection day. Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. For more information on rubbish and recycling services, visit the council website, the council suggests. After the free bins arrive at your chosen location, fill them up with the agreed waste type. This doesnt extend to the company that employs them. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. A Hooker made this Freedom of Information request to Croydon Borough Council What will the 'new' Westfield deal really mean for Croydon? The town is a bustling business centre which also boasts an exciting, lucrative night life. It is intended solely for the addressee. Collections will commence on the next scheduled collection day following delivery of your bin. Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. Bin "Fullness" reading at time of collection (if available). Contact us if you think it should be reopened. If you report this, Veolia will eventually repair them. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. The Contractor will not collect garden waste contained in any other bin(s). Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. of Sustainable Communities, Regeneration & Economic Recovery, who has 6.2. From building control to bin replacements: putting user-centred design You can help the crews by labelling your bins with your house number. And how come he cant provide this while he circulates his monthly propaganda leaflet? email address for service is [2][email address]. Croydon | Veolia London The bin contents are contaminated, overflowing or overweight (over 25kg); 7.2. The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. The bin(s) remains the property of the Council at all times. decision. and if anyexemptions apply to some or all of the information then we The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). Find a postcode on Royal Mail . 8 Mint walk No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. Download any business day between the hours of 9am and 4.30pm. Thank you for your patience and understanding. The Service is not available for all households eligible for a kerbside household service. I dont think we can complain too much and its on a par with other Boroughs. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. is a registered charity in England and Wales (1076346) What the council itself describes as a simple task will now be possible in one area of the councils clunky website. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. TheFreedom of Information Act 2000may restrict the release of some or I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. I look forward to your response and hope that you can provide the data. Find out how to start or renew a garden waste collection. 7.3. Times, in case you hadnt gathered already, are tough. and a limited company (03277032). 9.1. Information about collection days will be available on the Councils website. Manage your bins - Croydon Council The annual bin collection calendar has been released, but this year the cash-strapped council is only making the charts available on its website, rather than delivering the helpful at-a-glance guide to every household. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. NOTE: Please do not edit the subject line when replying to this email. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. We collect all types of waste in Croydon. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. This request has been closed to new correspondence. Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. Report a garden waste collection problem. All public office-holders are both servants of the public and stewards of public resources. Check your bin collections - Croydon Council Bins all left in the usual place. 5.1. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. The service is not available to local businesses or tradespeople. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. 14.4. disseminate the information contained within this e-mail. Our nationwide network means we offer waste collections anywhere in the UK. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. However, what you have sent me is just the asset register of the bins. This may exclude some flats or where access is difficult i.e. the author immediately by replying to this email. All those without digital access did not have their bins collected. The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. The garden waste service costs 65 per bin per year. Ive just tried this, and its now infinitely faster than before. bins, or second full suite of bins. (please insert mental image of a raspberry). View as HTML, 156K Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. Change), You are commenting using your Facebook account. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. SocietyWorks Ltd I attach above a spreadsheet showing the information you have requested. Free bins. However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. We have chased the service for the requested information and hope to be in a position to respond to your request soon. steps. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. 6.9. From the completion of delivery, the bin(s) will be the responsibility of the resident. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Croydon and three other boroughs to bin Veolia rubbish deal The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. A range of two and four-wheel bins are available to store all sorts of waste on your premises. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Further to your email dated 10 November 2021, in which you requested an There are three ways to report the missed collection of a rubbish or recycling bin. Croydon council offers residents a collection service for bulky items. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 Should you have any difficulties with reading the spreadsheet kindly will communicate electronically only. Download A site to help anyone submit a Freedom of Information request. If we decide a fee is payable, we will Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. This request has been closed to new correspondence. The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. Established in 2008. You can also call us on the numbers below. The Seven Principles of Public Life We provide commercial 7th Floor Zone C There are many ways to reduce the amount of waste we produce as individuals and businesses. To arrange low cost waste collections call 0800 211 83 90. BigBelly bin collections - a Freedom of Information request to Croydon This service costs 71.02 for one year for one bin. information requested. Disclaimer: This message and any reply that you make will be published on the internet. Bernard Weatherill House, To support independent local journalism in Croydon, please sign up today as a supporter. The council describes these as improvements. 2000andwe aim to senda response by30 August 2021, however due to the I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Please use this email address for all replies to this request: The data that you have. If you are not content with the outcome of the Internal Review, you have I note that it is now 5 weeks later, and have not had any update to this request. At least until their is a decent integrated system that caters to all requirements within reason. So the next time we wait for an hour or four waiting for Customer services to answer think the person who is going to answer your call has probably has that time filled with other irate frustrated residents on every call. Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. I have been chatting to the councillor Danielle about this so I know she is aware. They care about not only their work but us as well. Date and Time of Collection Information management FOI & SAR team. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). That is where the similarity ends unfortunately. Check your garden waste collection days. contact me by phone. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. 3.10. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. current COVID 19 (Coronavirus) outbreak you may experience some delay in The Parties can cancel the Services in the following ways: If you didnt receive an email, please check your spam or junk folder. The Contractor shall be under no obligation to provide a collection if: Croydon Council Legal team, Internal review acknowledgement letter Hooker.docx, 282K
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