Then they removed a 4-inch vent cap that was where my dryer vented through the attic. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. No point in giving you details as the family has decided to move out our relation. there is no communal heating! Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. Good bye. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! I used A Stonewater Inc to remodel my bathroom. I opened my attic staircase one day and noticed that it was extremely hot. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Find out about alterations, improvements and adaptions. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. She made me feel at ease and got the job done efficiently. Gail Walker of Stonewater always responds to my questions and is always there to help. I had really good experience. The flat is lovely and we can't wait to move in. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Family owned & operated. I would highly recommend them. 0000006106 00000 n Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Not only that the service charges have been completely inexplicably increased. Great company to work with. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. So as I promised, its the papers and the MP as my next port of call. Before he left, he mentioned something about Covid-19. Apreshiate all there help and looking forward to having a brand new home today. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. We'll be happy to hear from you. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Founded 1989 With Angi since August 2010. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Stonewater Contractors LLC Contact Information. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. If everyone was like her the world would would be a better place. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. She is a very special person in our lives. Julija assured an easy and smooth process. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Thanks for leaving a review Natalia! I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Use the links below to access additional information about this case on the US Court's PACER system. Find out how we combat fake reviews. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Copyright Stonewater. We offer a wide variety of financing options and stand behind our services with a variety of warranties. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. I'm an L&G customer. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. No, Stonewater Inc does not offer eco-friendly accreditations. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! My virtual Property inspection with Suzan was really efficient and easy. Stonewater Construction LLC | Better Business Bureau Profile They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. That means we manage over 500 homes on . We also ensure all reviews are published without moderation. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. 0000066584 00000 n ~ Matt. I'm glad you had a great experience with Jo in starting your tenancy. Very grateful! Been going on for months.Just had her on the phone in tears. Georgia explained to me everything step by step making sure that everything is put in place. 0000007295 00000 n Tracey has been a great help. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 19 reviews. What is the complaints process? We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Enter a zip code and get matched to businesses near you. Thanks Stonewater, for looking after my mum! MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. not going to fresh air. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Bloody awful. Thanks for your lovely feedback! !Thank you soooo much for helping me get on my feet with things I needed for my property. - Hani. Then eventually got a new boiler fitted but since then nothing but issues. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. Companies can ask for reviews via automatic invitations. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! 20 customer reviews of Stonewater Roofing. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Hi Steve, I'm sorry to hear this has been your daughters experience. Thanks for letting us know about your experience, Karen. I'll pass this onto Suzan ~ Matt. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Companies can ask for reviews via automatic invitations. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. I'm really sorry that you've had to chase us for the correct email address repeatedly. This form will not work unless you enable cookies. 0000003684 00000 n The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. I had two-bathroom vents that vented into one of the wind turbines. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Efficient, professional, and overall a lovely personality which translated over the phone and via email. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Replies to negative reviews in < 24 hours. 0000092214 00000 n House was handed to me smoothly. No one cares. 0000006190 00000 n Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. They must have a lot of work to do. 0000000832 00000 n I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Family owned & operated. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Used them three times already. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. I do not have a broken gate. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Great to hear your kind words about the team. Here are 8 tips for writing great reviews. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Fantastic. Please visit this page for more information. Your name * Your email address * Confirm email * cooker. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. 0000001152 00000 n I was offered a management move in November 21 the property in question needed a lot of attention. 155 26 Do you have a community champion in your neighbourhood? No one had noticed that the bathroom vent ducts were just lying in the attic. That's great to hear! About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. The easiest way to report your repair is via MyHome. I never received another call. I have lost things that can't be replaced. I told him I was not paying for the repairs, and he hung up. You can access MyHome on the web or via the MyHome app. I understand that the wait would have been frustrating. Submit a complaint and get your issue resolved. The Customer Complaint Panel - The Stonewater Customer hubb Hope this helps. Stonewater is one of Legal & General's managing partners. 0000003570 00000 n I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. 0000006695 00000 n Hi John, thanks for your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. FSS is committed to its customers! Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. hbbRc`b``3%E=@ He came bake later and fixed the dryer vent and left. From start to finish, the agent who handled my move has been nothing but helpful. - Hani. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Hello Mr Voysey. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof.
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