A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. You need to validate the metroCARD within 3 months of buying a recharge. Validating your metrocard or metroticket - YouTube For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. The expiration date is usually about one year from the date of purchase. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. New and replacement Seniors Cards are issued through the Seniors Card Unit. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or . Select Dispute Charges and follow the instructions. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). We can only track, cancel or replace registered metroCARDS. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. Find out more. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Please tell us how this page helped you. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). If you have any issues, please call the InfoLine on 1300 311 108. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. We can't respond to what you write here but you can contact us instead if you'd like a response. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. There are two kinds of validators: dual-purpose and Metrocard-only. Choose a travel card from the list. "startScreen": "aus-link-account" We recommend updating your browser to the latest version. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Heres how to get around Adelaide with ease. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. Find out how you can request a replacement card if yours is lost, stolen or broken. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. We credit: $4.24 per day remaining on your 30-Day card, and. We're sorry Unlimited Ride MetroCard Customers - MTA 2 Follow the onscreen steps to confirm your purchase and add your travel card. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. International seniors are not eligible for any concessions. Copyright2020. On most buses, you must get on through the front door. Thanks for your feedbackWe use what you tell us to help improve the website. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. There are a few ways to add credit to your card. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", "resetPassword": { "homePagePath": "/content/australia/en.html", Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. Each time you submit the form, well enter your name into a drawing to win free rides. You can do this by clicking on 'update my details'. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. You have two years from the expiration date to transfer any remaining money to a new card. DOCX Mobility pass - South Australia After that time, the expired MetroCard must be sent to MetroCard customer claims. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. You can manage your Adelaide metroCARD online by setting up an account. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. "profileUpdate": { The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. If you'd like a response, please contact us. A customer service representative will assist with processing a refund. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: "screenSet": "Aus-V3-RegistrationLogin", You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. There is no time limit on when you can receive your Seniors Card refund. Any value on your card when its lost or stolen is not refundable. You can either recharge as you go, or set up a convenient auto recharge. Please tell us how this page helped you. Replacement plans soon fell through and the original equipment remained in use until 2012. Explore University of South Australia. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. Email. The metrocard is only a pain because it's difficult to reload / limited places. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Adelaide is serviced by Adelaide Airport (ADL) near the city centre. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. The ticket vending machines have a touchscreen display for passengers to choose the appropriate fare and payment method, and upon payment the machine dispenses a validated ticket for the passenger. They are good for people who use transport frequently. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. 130 Livingston Street Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. q3$eS:c*x! If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. "screenSet": "Aus-V3-RegistrationLogin", Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Bikes are allowed free on trains after 9:00 am until 3:00 pm. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. We have detected you are using an out-of-date browser. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. Our subscription service is temporarily down for system upgrades. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. You need to order a replacement card before blocking the lost one. SMS If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Copyright 2023. Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Insert your reduced-fare card into the MetroCard machine in stations. The $1 new card fee is also not refundable. We can't respond to what you write here but you can contact us instead if you'd like a response. "custAction": "event2" Once you have logged in for the first time, you should change your password. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. "startScreen": "gigya-reset-password-screen" Lost Your Unlimited MetroCard? MTA Will Refund it for Free Temptation Sailing, Adelaide, South Australia Tourism Australia. 130 Livingston Street Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. We deduct a $5 administrative handling fee from the refund amount for the second claim. How should we update you? Replacement card Use Seniors Card member online services to request a replacement Seniors Card. }, Note: your card/pass must be registered to be eligible for replacement. Call 511 and follow the prompts get to the Balance Protection Program. Please visit the operators website for further information. You will need to show it to your driver or inspector if they ask for it. If you need help with something in person, you can book a time to come to our Customer Service Center. SENIOR_1234567. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. Youll need to answer some questions to confirm that you are the registered account holder. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. "startScreen": "aus-link-account" These details will be saved and used for all future Auto recharge triggers. Adelaide, South Australia South Australian Tourism Commission. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. Adelaide Metro metrocard machine at UniSA City East - StudentVIP Please bring the metroCARD(s) with you. You'll need to supply us with the number of the credit or debit card you used. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. How should we update you? However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help.