Thriveworks Counseling Review 2023: Pros & Cons, Cost, & Who It's Right For A full forty-one percent said that they found the services only somewhat affordable and another 11% found it either not very affordable or not affordable at all. This isnt surprising when you consider that Verywell Minds research indicates that 40% of people need financial assistance in order to afford therapyso paying $99 or more per session (plus a membership fee) can add up quickly if you see a therapist every week. The charges have been appropriately refunded and the complaint is resolved. At Thriveworks, you can choose to either work with a therapist virtually or, meet them in person at one of the 380+ locations run by the company. I would like my $119 refunded back to my credit card please. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. If you are licensed you can apply for therapist and it's $42 a session and $80 an intake. Thriveworks has been deceiving in their billing procedures. Thriveworks provides high-quality care for the nearly 30 issues they claim to address. Log in to DoNotPay and search for the Manage Subscriptions product. When you are able, please send in the certificate we understand this was not feasible at the time, and we could have done better when you were beginning your grief process. I was charged $119 for a different patient with a separate account. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. However, they did not adjust to the correct amount owed. Im a patient with Thriveworks counseling. They are available to assist: There are times when trying to handle issues with a company comes to a halt and you are not receiving a satisfactory resolution to your problem. - removed $149 from checking account when not authorized to do so. Cancellation Policy | Thriveworks Cancellation policy Clients must cancel or reschedule 48 hours in advance of their appointment. It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I was assigned to Thriveworks for EAP (employee assistance program) I was charged for the 5 Sessions that allowed by the ****************** after being attacked at work by an inmate, I was charged ****** that I wasnt suppose to pay for I called and they said my insurance wasn't being charged so I called my insurance and they told me that this was covered called them and said they would issue a refund still have not received said refund. This may be frustrating for users since it makes the therapeutic relationship feel more transactional and takes up time at the end of your first session. Emailing support is a non-emergency way to contact a company with membership or billing questions. Furthermore, statistics from the U.S. Department of Health and Human Services indicate that the country would need an additional 7,420 mental health professionals in order for the public to be adequately served. Ive also had multiple conversations about how I was charged for someones account. We contacted them by email and phone about the issue and asked them to adjust the account balance. NIH. Lastly, a refund was not completed from Thriveworks. Thriveworks, like many online companies, collects not only the data you give them (such as your name and address) but also data regarding your online activity, which it then reserves the right to sell to advertisers. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. I was told it my insurance covered my appointment. Welcome to the client portal for Aimee Garcia. First, if you feel comfortable talking to your current therapist about switching providers, you can do that in your session and your therapist can refer you to another provider within Thriveworks. The sessions were booked with an email I don't recognize. The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. As a matter of policy, BBB does not endorse any product, service or business. I was told that my insurance covered my appointment and that there was nothing that I owed. I also tried the service myself and interviewed two different therapists at Thriveworks to get their points of view about the company. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB is here to help. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp We have confirmed with our billing team that they have refunded any overcharged amount, as well as reached out to ensure that all sessions are processed correctly. (In fact, even some directories, like Mental Health Match, offer matching.). I was deceived by this online therapy company. Enrollment fees. DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. This is a company that is supposed to make you feel better not make you feel like they dont care. They wanted to speak with her. I cancelled the card and got a new one. Many of our survey respondents who had previously used other online therapy services liked Thriveworks more than their previous experience. Cost varies based on your location and the number of people in your area who are seeking mental health services. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. While all of their therapists are qualified, licensed counselors, psychologists, and/or psychiatrists, theres very little information available about them on the site to help you choose one. Now this charge shows up out of nowhere on my checking account transaction log. Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST.Choose how you would like to contact our team below! Please start a chat with our support team. They guarantee the clients and bill insurance. Thriveworks therapy costs $99 - $199 and psychiatry services cost $99 - $349. Also very alarming! After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. Customer Reviews are not used in the calculation of BBB Rating. Totally inappropriate way to treat a customer. Theres no way to filter by identity. 36 customer reviews of Thriveworks Counseling. Its a scam. The company advertises a great salary to pull you in. If you believe you were charged a cancellation fee erroneously, please reach out to us at success@thriveworks.com so we can take a deeper look! DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. Texting a therapist once or twice a day and waiting to receive a response is akin to texting a doctor for medical advice. I was billed $50.21. In January of 2023 they started to bill 5 times the amount with notifying or saying anything to me. Thriveworks is a Covered Entity Under HIPAA. Practices are violating Medicare rules on amounts billed to patient. Better Help vs Thriveworks : r/socialwork - Reddit In the first month we had a billing issue where they weren't charging the copay for each visit. Hello- We are sorry to hear about this issue! I have asked to cancel my subscription, they have not done that either. Hello- We are so sorry to hear about this issue. We want to make it right and are more than happy to refund the cancellation fee for you. Outside of the Advanced MD page, you see before your Zoom call begins, it is easy to forget that youre receiving therapy through a company rather than directly from a therapist in private practice. DoNotPay helps you sue Thriveworks in small claims court with our award-winning service. I inquired about billing amount. Randomly I started getting $198-$250 charges once a month with no knowledge. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.) 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Billing has confirmed that charges have been refunded for this client as well. With no outstanding debt, I cannot even use the portal to pay this purported debt as they advertise I would be able to do. Thriveworks deducted $395 from my checking account today. BBB Business Profiles generally cover a three-year reporting period. In addition to its blog, Thriveworks also maintains a strong Instagram presence with videos from therapists with mental health tips and infographics about important topics, such as suicide. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Cancel Direct Line Auto-Renewal Before You're Charged Again! But they were of absolutely ZERO help. When we started the counseling I was told my insurance would be billed. Again they said they would adjust the bill. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Free, and no spam ever. I was told repeatedly that my sessions were covered and would have never signed up for weekly counseling sessions if that is how much I owed. Choose how you would like to contact our team below! Their psychiatry page emphasizes the fact that you can often see a psychiatrist in three to five days using their services and how their providers are available via phone or email in between sessions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. To determine how well Thriveworks held up against its competitors, we surveyed 105 users of 55 different companies and sent all the companies a questionnaire to complete. I have no reason why this was done. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. It can help you or your family deal with trauma, grief, depression, family and relationship problems, or other concerns. We'll even try to get a refund on your behalf. We are proud to make services affordable and accessible by helping you issue a demand letter and file appropriate court documents. Each video call lasted about an hour and felt exactly like telehealth sessions Ive had elsewhere. I don't even have a death certificate yet let alone proof. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. We make it simple and stress-free. Thriveworks does not have a sliding scale or other discounts available. To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. Unlicensed you can apply for a behavior coach and they pay $27.50 a session. Verywell Mind's content is for informational and educational purposes only. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For television viewers wanting to cut the cord, there are many choices for affordable video streaming services. However, it is important to note that more serious mental health concerns (such as suicidality and psychosis) are not effectively addressed with an online therapy service, she explains, as those issues generally require a higher level of care and more frequent sessions than other diagnoses.. However, a blog post on the site states that Thriveworks has therapists who utilize strength-based counseling, solution-focused brief therapy, cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and other evidence-based techniques.. Sixty-seven percent of our surveyed users paid for Thriveworks via their health insurance, indicating that this is a viable option for many seeking help. We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. . We're sorry that you are considering canceling your membership. From there, I could narrow down the therapists to find one I wanted to work with thanks to filters at the top of the page. The membership fee is useless, they make it sound like you need it for services, however you do not. - provider is in network per ***** ($10 copay) but continued to charge $40 even after confirming with insurance twice that it is $10 The companys complete lack of empathy and understanding is absolutely astounding. My daughter had her first appointment scheduled for 2/1/23. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. We forwarded the receipt showing the paid balance and requested they stop contacting us. I still haven't gotten access and I was charged $149 erronously. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, as a disabled person, I couldnt find a therapist familiar with disability much less someone who was also disabled. What is Thrive Market's cancellation policy? The results of our user survey indicated other people had similar issues to me. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/concerns. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. If you click this button, it leads you to a calendar enabling you to click on the available appointment that works best for you. Simply contact us. - supporting documents pending Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. The next day I received another email from a different representative from billing, giving me a totally different reason for the charges. They will not rectify this error despite multiple emails. A mere twenty-seven percent of the users we surveyed said that they found a therapist who supported their identities and only 41% of the users were able to find a therapist who fitted all of their needs. Customer Reviews are not used in the calculation of BBB Rating. Edit: the monthly fee was $39 not anywhere near the amount I was being charged. Working with them was a hassle from day one. Seventy-two percent said it was better or much better compared to previously used services. We worked with subject matter experts to get their expert analysis on how suited this company is to provide quality care to therapy seekers. Hello- We are sorry to hear about this issue. Hi there - we're sorry to hear about the billing issues! They also wont speak to me about the other persons account for privacy purposes. You should receive a response back from them within a few hours. - provider charged extra fee for evening hours but did not state the rate differential up front or that there was a surcharge for evening hours If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our survey results indicate a high level of customer satisfaction. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. delivered straight to your inbox. Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. We encourage the client to continue to communicate with our billing team in order to resolve this issue as quickly as possible. Hi there - we're so sorry to hear about this! 189 total complaints in the last 3 years. Furthermore, 80% of respondents said they would likely recommend Thriveworks to a friend. (You can also create an account with a non-Google email and make your own password.) They then let you know that there is a 3 month ramp up for a caseload while you are credentialed with insurance companies. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. Once 2 were discovered, I requested a statement be emailed to me from January 1st.Since January 1st, Thriveworks has double billed me for EVERY appointment (there were even a couple of times I was triple billed!) Still holding. Note that complaint text that is displayed might not represent all complaints filed with BBB. I submitted my insurance documents to the new practice and was told at this new practice that I would have a $40 copay. 8 Best Online Therapy Companies Offering Cognitive Behavioral Therapy, Best Online Psychiatry That Takes Insurance, 11 Best Online Therapy Companies Offering Grief Counseling, Best Online Couples Therapy and Counseling of 2023, Daily Tips for a Healthy Mind to Your Inbox, 2021 practitioner survey issued by the American Psychological Association, statistics from the U.S. Department of Health and Human Services, The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. I'll note you haven't addressed the constant billing statement emails you've sent me as well. . In fact, half of our user testers said they would keep seeing their current Thriveworks therapist, and, Ill admit, both of the therapists I met with were helpful even in the short time I spoke with them. If you need to change therapists for any reason, you can do so at Thriveworks. After I clicked book a session, I was shown a calendar that displayed which therapists were available and when. ******** ******. Under its About page, you will find Thriveworks mission statement, along with its five core values. With this news, I agreed and signed up for my next session. Monday through Friday from 7:00 am to 12:00 am Eastern Standard Time (EST), Saturday from 7:00 am to 6:00 pm Eastern Standard Time (EST), Sunday from 8:00 am to 5:00 pm Eastern Standard Time (EST), Click "Help or Support for Existing Clients", Click on "Show me a Phone Number to Call". Once they do, Thriveworks will then contact you to schedule an appointment with the new therapist within a few days. Thriveworks Online Therapy Review - Verywell Mind The refund was then issued. Ive called 5 or 6 times and even spoke to supervisors. As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. Our team has confirmed that they have reached out to the client to confirm that their membership is cancelled, and that our billing team is currently working to get in touch with the client's insurance to process their claims. Regards, *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. He stated he would transfer me to billing. They also offer flexible cancellation policies. Best Online Addiction Counseling of 2023 - Verywell Mind VERYWELL MIND's 2022 ONLINE THERAPY AWARDS, Session rate varies by provider; Start at $99 per session, Couples Therapy, Family Therapy, Group Therapy, Individual Therapy, Medication Management, Psychiatry, Teen Counseling, Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Doesnt cancel or reschedule with at least a 48-hour notice, Is more than 10 minutes late to a 30-minute appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered). Thinking this was strange that I never had a copay at thriveworks, I looked up my thriveworks account online and again, it read that I had a $0 balance. Several months later, in June Thriveworks took $230 out of my account. I have contacted Thriveworks about being overcharged. You're Data Is Shared and SoldNow What. You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged. I attended my counseling session and found it to be a good fit so I booked my next session and then called the thriveworks number and spoke with an agent to find out what I would need to pay for my appointments. It is important to remain professional and productive when participating in the BBB complaint process.FAQRegards, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I submitted my insurance information and made my first appointment. Nothing is in my portal. Hello- We are sorry to hear about this issue. I did not authorize the charge. We encourage all clients to leave their feedback so that we can work to make any necessary improvements. Hello- We are sorry to hear about this issue! my zip code), and whether I wanted in-person or telehealth therapy. They did say that they were going to refund me, but at this point I had already disputed it with my credit card. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. January 31, 2023 initial intake and diagnosis performed. Thriveworks also collects your credit card information at signup, but your therapist will also have to collect your card information at the end of the session in order to receive payment. Our billing team has been in. But yet they charged my credit card for her services which Ive never authorized nor would I since again, I use my insurance for this and only have a copay of $20. We have confirmed with our billing team that emails were sent prior to the charge in question, and that our team has reached out to go over the claims and the patient responsibility after processing through insurance with the client. We have confirmed with our billing team that any refunds due have been processed and that they have reached out to the client to go over this issue, as well as apologize for any miscommunications on our part. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. It felt very personable. Like navigating the Thriveworks website, signing up for Thriveworks is incredibly easy. They wouldnt accept the proof of their system not working and when I asked what I could provide for proof of her death without the death certificate they didnt have any options for me. As soon as it was unfrozen, they made an unauthorized charge. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hello- We have taken the following action in regards to this complaint. The first time, I was told that there shouldn't be any charges and I did not owe anything. Thriveworks did not respond to my questions about a refund and only said they would cancel my subscription. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. If you post 20 hours then it's very likely you will have 20 clients a week. We want them to remove us from their contact list, delete our account from their system, and cease and desist with any further contact. Thriveworks Online Therapy Review Telepsychiatry is generally appropriate just like teletherapy as long as the provider has training in providing care via that type of platform, she adds. Fill in the required information, and send it. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. After entering your city and state, you are presented with an identical calendar showing the therapists closest to you who accept in-person clients. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. Thriveworks also has a flexible payment structure because it accepts many different insurance plans, which a lot of other online therapy companies, including BetterHelp, one of the biggest names in the field, do not. We asked them to review the account, documentation, fix the total, and STOP contacting us. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Memberships are issued for one-year terms. As a matter of policy, BBB does not endorse any product, service or business. Provide your account details such as email address and username. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. Hello- We are sorry to hear about this issue! Multiple attempts were made, with documentation, to get the bill adjusted. I will contact my insurance company also. What can we help you with? While this may be enough information for some people, it can be lacking if youre looking for a therapist with a specific racial identity, religious background, or another marginalized identity. Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. The prices are as follows: $60 to $90 per week I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Provide the name of the subscription service you want to cancel. BBB Business Profiles generally cover a three-year reporting period. Thank you for taking the time to bring this to our attention. Thriveworks qualified therapists are easily accessible via the website, and its services mirror that of traditional therapy. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Thriveworks Counseling Reviews, Ratings | Counseling & Mental Health If you google Thriveworks (or search for it on Twitter), one of the common complaints youll run into from users is that its billing practices are confusing and challenging. Hello- We are sincerely sorry for your loss, and we send you and your loved ones our condolences. Also, they are still sending me bills saying that I have to pay for something that has already been paid for. We will extensively review the call and ensure that we do better additionally, please know that you are always welcome to call us and ask to speak to a supervisor. Regards, 10 reviews of Thriveworks "The warm atmosphere and friendly people make going here a highly enjoyable experience." . We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. Therapists have availability within 48 hours, Both virtual and in-person therapy available, Individual, couples, childrens, and family therapy available, Offers psychiatry and addiction counselling, Therapists cannot be filtered by identity.
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