You maintain composure and customer focus while troubleshooting and solving issues. Toms enthusiasm for connecting with others has given him a bit of a following. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Ci They may also earn additional compensation in the form of commissions and bonuses. Aydanos a proteger Glassdoor y demustranos que eres una persona real. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. At Apple, were not all the same. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Work at Apple Join a team and inspire the work. Melissa is learning about more than technology. Learn about Apple Store Technical Support roles. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. As she navigates each college semester, Serene is intent on growing her experience at Apple. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. By helping Apple maintain strong relationships with customers, you are instrumental to our success. They will also learn about the computer systems and software they use. Last updated: March 23, 2023 Youre also a quick, decisive thinker who enjoys solving complex problems. About 57% of technical specialists have a bachelor's degree. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Youre supporting people. This training is usually part of the onboarding process and may last for a few weeks. You can serve as an engaging role model to Specialists. What Does an Oracle Functional Consultant Do? Connect business professionals and entrepreneurs with the products they need to help them build success. Your day in the Apple Store is filled with a range of focused support and service tasks. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This includes knowing the features of the product, how it works and how it can benefit the customer. para informarnos de que tienes problemas. When a customer needs assistance, you quickly assess their situation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Discover customers needs, then follow up with the right solutions. You should also manage security functions and oversee the configuring of computer parts. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Specialist Interview Questions and Answers. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Introduce yourself, and well get in touch if theres a role that seems like a good match. Culver City, CA. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Discover even more benefits of doing what you love. Many locations have immediate openings for these positions. Your work hours will be based on business needs. Read stories of people bringing their personal values to life in Apple Retail. Saving someones day is a rewarding way to spend yours. Copyright 2023 Apple Inc. All rights reserved. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Be the voice of Apple, helping customers with live support by phone, chat, or email. Youll help them bring their interests and imagination to life with Apple products and services. Si continas viendo este mensaje, As businesses become more reliant on technology, they are placing a greater emphasis on security. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. enva un correo electrnico a Copyright 2023 Apple Inc. All rights reserved. Apple is a drug-free workplace. Learn about inclusion and diversity at Apple. Some employers may prefer candidates who have completed some college courses. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Apple is a drug-free workplace. Apple is an equal opportunity employer that is committed to inclusion and diversity. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Having joined several of Apples Diversity Network Associations, shes cultivated relationships with other managers around the world and applied what shes learned to her work. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apples most important resource, our soul, is our people. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Introduce yourself, and well get in touch if theres a role that seems like a good match. Related: Apple Technical Specialist Interview Questions and Answers. Lamentamos They must also have excellent customer service skills. You guide and advise the customer, and help set up their new products. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Apple specialists can capitalize on this trend by becoming experts in Apples security features. las molestias. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Your communication skills can help you to convey information effectively and build strong relationships with others. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. When a customer needs assistance, you quickly assess their situation. They also use problem-solving skills to troubleshoot issues with software and hardware. They may also be responsible for providing support to Apple Authorized Service Providers. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. . Pro Workflow Video Expert. naar This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Therefore, we are committed to treating all applicants fairly and equally. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Where personal and professionalvalues meet. an. I understand theyve got their photos, home videos, documents, and music on their devices. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. . Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself.
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