I emailed tech support what I stated above and they replied with a Great Job and thanks! This is going to confuse my users, for sure. Go to Device Manager and check if the SSL-VPN NetExtender Adapter has been installed successfully, if not, delete the adapter from the device list, reboot the machine and install NetExtender again. Often resulting in a "not responding" window that needs to be shut down via Task Manager. I have used NxCleaner to remove the left overs and used this reference as well, to no avail. I can ping the server . If you have GVC remove and try it. Thanks! Opened that txt file and found all SonicWall drivers. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss To resolve this, I had to use a slightly more specific procedure. I have a laptop that NetExtender worked well on it, until yesterday. Under Connections, I selected SonicWALL NetExtender Virtual Private Network, went into Settings and check-marked Automatically Detect Settings. A window opened and said in order to use NetExtender I needed the latest version which would install in 10 seconds or now if I clicked OK. Finally, after uninstalling Netextender, I ran the following command as administrator: "pnputil -f -d oem7.inf". It states the drivers for NetExtender are Incompatible. Restart again. I am running the current version of NetExtender, but only with Core Isolation/Memory Integrity turned off in Windows Security. This should allow you to get past the Connecting to tunnel part. Rebooting your PC may resolve this issue." Good morning!I know BitLocker is a topic that has had quite a few posts (I searched and read through many of them), but I wanted to start my own and explain my issue and see what some others think.I am in the early stages of enabling BItLocker for our org Those of you who remember teasing me a few years back know that I am big into Chromebooks for remote work from home. Verify what version of SonicWall NetExtender software is installed. Regards After that, NetExtender stops working exactly with those symptoms (stopping at Connecting tunnel). I did apply the solution but the issue still seems to be there. Cloudflare Ray ID: 7c0c5a3b5a325401 Awesome. Cause SHA1 is being used as encryption for the self-signed certificate used for the SSL VPN. Unistalled, then deleted folders, searched registry for Sonicwall and Netextender, reinstalled, and it started to work. Disable Core Isolation on Windows 10 : Click Start | Settings | Update & Security | Windows Security | Click on Open Windows Security | Device Security | Click on core isolation details |Turn off Memory Integrity Run the NetExtender cleaner tool as Administrator. Internally we use a different Ip address, and it works fine. Not related to the original issue, but thank you for the clarification. Welcome to the Snap! Driver Version:2.0.6.1. Just an FYI, the original solution does still work, although the updated procedure will likely produce longer term results. NE does some funky stuff on Linux. Uninstall SonicWall and reboot. I too can confirm this is still an on-going issue, it may have to do with recent Windows Update. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Windows 10 & NetExtender, RAS error. I won't have any choice, this product is about to put me out of business, and I only have a handful (5 maybe) of installations. Thinking it would help by updating to the latest version; it was uninstalled. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Solution was the removal of all WAN Miniports: I had Netextender open at the login screen when I did this. I have the same issue the first time I try to connect with the netextender 6.0.189 version running on windows 8.1 connecting to tz210 wireless firmware version 5.8.1.13, it always connect the second time. Your daily dose of tech news, in brief. To fix this, you must manually kill the svchost.exe process that is tied to the RAS service. What are the advantages of running a power tool on 240 V vs 120 V? The first one went just fine. I am using Sonicwall NetExtender (version 9.0.274) in Windows 10. Thanks! I installed the AUR package editing the PKGBUILD using the comment from liviucmg. It always fails and says server is unreachable, second time it connects fine without any problem. taskkill /F /IM negui.exe taskkill /F /IM neservice64.exetaskkill /F /IM neservice32.exeNet stop SONICWALL_NetExtenderNet stop RasAutoNet start RasAutoNet stop RasManNet start RasManNet start SONICWALL_NetExtender, Testing SonicWALL VPN with Windows 10 Creators Edition (1703). The killing of svchost.exe sounds pretty random. This topic has been locked by an administrator and is no longer open for commenting. Reinstalled NetExtender and it worked like a charm from there. Your IP: Rebooted anyway, reinstalled Nx (Step 9) and had to reboot again after it installed. This is how this played out from our point of view: Just go back 1 version from the latest and it works perfectly. People look at me like my head is on backwards when I tell them what the fix for the error is! If the reply is helpful, please remember to mark it as answer which can benefit our Community members. 3. problem still exists, grab following information and send them to support: For further help, please contact Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10. Obtain the following information and send them to support: The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! They told us (I'm closely paraphrasing) "That app was originally developed for Mac, we started using it for Windows 10 when NetExtender was having problems, but we've since run into problems with the App and the Creators Update so we're now asking people to use an updated version of NetExtender.". Thank you! I believe there was a time-out option somewhere that needed to be modified. the design choices. Thinking it would help by updating to the latest version; it was uninstalled. I am puzzled, this doesn't effect all windows 10 build 1607 users--just some users, well under 50%. The next thing I know the laptop goes from taking four seconds to shut down to 4 minutes. Thank you for visiting SonicWall Community. The most prevalent being "Initialing engine..failed". Most of the users are not on the latest NetExtender, but from our observations using older NetExtender versions and the latest (10.2.331) have no difference in connection completion speed. However when I clicked on connect it initially said verifying user sign-in and credentials after about 3 seconds that message went away and I was never asked for my username or password. WebNavigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. Check that the user has administrator privilege, NetExtender can only install/work under the user account with administrator privileges. Thanks again :). verified that it works just this past weekend.). The best answers are voted up and rise to the top, Not the answer you're looking for? Welcome to the Snap! (Each task can be done at any time. Hi, created an account just to say that as a user trying to resolve this myself and work from home, Roger's solution helped after trying all else (multiple reboots, automatic Remote Access Managers, etc). To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I will add one additional note to the original procedure: you may need to disconnect and reconnect to your local network (LAN, wifi, whatever you're on) after restarting the service. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. Why don't we use the 7805 for car phone chargers? It appears that we are going to have to tell our Windows 10 users to use Mobile Connect for the Anniversary edition (1607) and NetExtender ver 8.6.256 for Creators Edition (1703). We can still get NetExtender to work, it is just a test of patience to deal with these crashes. It then connected without me re-entering my username and password. Version 10.2.322 does work with Windows 11, but it will only install if you disable the Core Isolation/Memory Integrity functionality. Please feel free to try it and let me know the result. Deleted the drivers using the following command: pnputil.exe -d oem
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